BuQu Tech’s policy is to provide our customers with superior customer service. All of our products carry a 100% satisfaction guarantee. If, for any reason, you are not completely satisfied with your purchase, contact our customer service department to obtain a Return Merchandise Authorization (RMA) number and return the product(s) to us within 30 days. We will refund the full product price minus shipping costs. In order to return a product, please contact our customer service department at (800) 717-7170.
All BuQu Tech products carry a one year limited warranty from original date of purchase against defects in material and workmanship. At our option, we will repair or replace the defective unit covered by this warranty. Please retain the dated sales receipt as evidence of the date of purchase as it will be required for any warranty service. In order to keep the warranty in effect, the product must be handled and used as intended. This warranty does not cover any damage due to accident, misuse, abuse or negligence. For any warranty inquiries please contact our customer service department.
BuQu Tech offers various shipping options to ensure you get your products as soon as you need them. The amount of freight will automatically be calculated and displayed on your order form. Freight charges vary depending on the package weight and the shipping method you have selected.
All products ship from our warehouse in southern California via UPS. To determine when your order will arrive, consider the availability of the item and the shipping option you have selected. Most of the items we carry are in stock and will ship on the same business day if the order is placed before 2:30 P.M Pacific Time, or on the next business day if the order is placed after 2:30 P.M.
Shipping times vary by shipping method:
Ground Delivery - Your order will be delivered within one to seven business days, depending on delivery location.
3 Day Delivery - Your order will be delivered within three business days.
2 Day Delivery - Your order will be delivered within two business days.
Next Day Delivery - Your order will be delivered on the next business day before 5:00 P.M.
(Note: business days are Monday through Friday. Saturdays and Sundays are excluded.)
In rare cases the item you have ordered may not be in stock. Our system will automatically notify you if this is the case and provide the estimated delivery date. We will ship the item to you as soon as it is available. Back ordered items are not charged to your credit card until they are shipped.
Shopping online at BuQu Tech is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. In fact, due to our secure server SSL (secure socket layer) encryption technology, shopping online with us is much safer than using your credit card at a regular store.
Our secure server software encrypts all of the information that you give, ensuring that your transactions with us stay private and secure. Every purchase you make at BuQuTech.com is backed by our security guarantee - if any unauthorized use of your credit card occurs as a result of your purchases with us, notify your credit card company in accordance with its rules and procedures. If, through no fault of your own, the credit card provider finds credit card fraud but does not completely waive your liability, BuQu Tech will reimburse you for the remaining liability up to a maximum of US $50.00. This guarantee applies to credit card purchases made using BuQu Tech's secure server.
Furthermore, you can be assured that the information you give us is private. We do not sell, rent or share information about our customers.